1. Commitment to Customer Privacy
At Eyenova Optical Trading, your privacy and ocular health records are treated with the highest degree of confidentiality and professional integrity. We operate in strict compliance with the laws of the State of Qatar and international consumer privacy best practices. We never sell, rent, or trade your personal or health-related information to any external data brokers or unauthorized marketing entities.
2. Personal Information We Collect
When you use our store or complete a purchase, we may collect the following categories of information:
- Contact & Identification Data: Full name, telephone/mobile number, email address, and residential/delivery address in the State of Qatar.
- Optical Prescription Details: Visual parameters voluntarily provided by you to fulfill corrective contact lens orders, including sphere/power, cylinder, axis, base curve (BC), diameter (DIA), addition, and eye care practitioner prescription receipts.
- Transaction & Order Details: Products purchased, order dates, payment status, and order totals in Qatari Riyals (QAR). All payments are processed through secure, PCI-DSS compliant payment gateways. We never store complete credit or debit card numbers on our servers.
- Technical & Session Data: Browser type, operating system, IP address, device specifications, and page interactions, utilized solely to ensure seamless navigation, shopping cart stability, and security monitoring.
3. How We Use Your Information
We process your personal information strictly for legitimate commercial and healthcare-related retail purposes:
- To fulfill, pack, and deliver contact lens orders accurately to your designated location in Qatar.
- To verify prescription parameters and ensure the safety and precision of corrective optical devices.
- To communicate order status, dispatch notices, delivery tracking details, and support inquiries via SMS, WhatsApp, or email.
- To prevent fraudulent transactions, identity misuse, and unauthorized site access.
- To comply with regulatory standards established by the Ministry of Commerce and Industry and applicable health authorities in Qatar.
4. Data Sharing & Third-Party Providers
We do not disclose your personal data to third parties except strictly as required to provide our dispensary and delivery services to you:
- Logistics & Courier Partners: Authorized local courier drivers and dispatch partners in Qatar who receive solely the customer name, delivery address, and contact number necessary to complete parcel handover.
- Payment Processors: Licensed financial and payment service providers in Qatar operating under high-grade end-to-end encryption.
- Legal & Regulatory Authorities: Competent government or judicial authorities in the State of Qatar where required by enforceable legal process.
5. Data Security & Encryption
We employ robust technical and organizational safeguards to protect your personal and optical data against loss, unauthorized access, alteration, or disclosure. All data transmissions across our platform are secured using modern 256-bit Transport Layer Security (TLS/SSL) encryption protocols.
6. Cookies & Digital Tracking
We use essential cookies strictly necessary to maintain your shopping session, preserve cart contents, remember your currency preferences, and authenticate customer logins. You may adjust your web browser settings to refuse non-essential cookies; however, certain interactive store features may not function properly without session cookies enabled.
7. Data Retention & Your Rights
We retain your order records only for as long as necessary to satisfy operational, warranty, and statutory accounting obligations in Qatar. You have the right to request access to the personal data we hold about you, request corrections to out-of-date details, or request account closure by contacting our customer care department.
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out to our team: