Eyenova Legal & Compliance

Shipping & Delivery Policy

Effective: October 2026 Jurisdiction: State of Qatar (CR: 250636) Official Policy
Eyenova Optical Trading provides fast, dependable delivery across the State of Qatar, ensuring your contact lenses and optical supplies arrive safely and without delay.

1. Nationwide Coverage Across Qatar

We deliver to all residential and commercial addresses across the State of Qatar, including:

  • Greater Doha: West Bay, The Pearl-Qatar, Lusail, Al Sadd, Al Nasr, Bin Mahmoud, Al Hilal, Al Waab, Msheireb, and surrounding districts.
  • Municipalities & Surrounding Areas: Al Rayyan, Al Wakrah, Al Wukair, Al Daayen, Umm Salal, Al Khor, Al Shamal, and Dukhan.

2. Delivery Schedules & Cutoff Times

  • Doha Same-Day Delivery: Orders placed before our daily cutoff time (typically 3:00 PM) are prioritized for same-day dispatch and evening delivery in Doha.
  • Standard Qatar Delivery: Orders placed after the cutoff or outside greater Doha are delivered within 24 to 48 hours (1–2 business days).
  • Deliveries are carried out 6 days a week (Saturday through Thursday). Weekend and holiday schedules are updated on our announcement banner.

3. Shipping Rates & Free Delivery

Shipping rates are transparently calculated at checkout:

  • Standard flat-rate shipping applies to orders under the free shipping minimum.
  • Orders meeting or exceeding our promotional threshold qualify for Complimentary Free Delivery throughout Doha and Qatar.

4. Real-Time Tracking & Courier Handover

As soon as your order is verified and dispatched from our Doha facility, you will receive an SMS and/or WhatsApp notification containing your order reference. Our courier driver will contact you via phone or WhatsApp prior to arrival to confirm address details and ensure convenient handover.

5. Address Accuracy & Delivery Inquiries

Please ensure your contact number is active and that building/zone/street numbers or a WhatsApp location pin are available for our drivers. If you need to modify your delivery address or delivery time slot, contact our support team immediately:

Eyenova Optical Trading Support
Doha, State of Qatar • CR: 250636
Customer Care Email care@eyenova.qa
WhatsApp & Phone +974 6633 7371
Working Hours Sat – Thu: 9:00 AM – 9:00 PM
Commercial Registration CR No. 250636 (State of Qatar)